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What should I do when my Brooklyn home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your home – and your loved ones – against the many risks you might experience, like break-ins, fire, and flooding. Even though your home might be prepared, that doesn’t necessarily mean you are. Do you know what to do if your Brooklyn home alarm system goes off? The sound of an alarm is often jarring, bewildering, and may cause panic. Your best option is to stay calm and adhere to these simple suggestions.

Steps to Take If Your Home Alarm System In Brooklyn Goes Off

It’s a circumstance nobody desires to face, but it’s also why you installed a home alarm system originally. You’re woken up in the middle of the night with the distinct sounding of an alarm after a security sensor has been triggered. Now what should you do?

  1. Try not to panic. This is easy to say but harder to do when your home security alarm is blaring, and your heart is beating rapidly. But staying calm is the best way to assess what is happening. Avoid the temptation of trying to handle the emergency on your own instead let your monitoring professionals and first responders carry out their job.
  2. Take care of your family. Your priority should be your family members and moving them to safety. In the event of a intrusion, this might involve proceeding to a designated safe zone as far from entry points as possible. Chances are your alarm may have scared off the trespasser, but it’s always smarter to be safe than sorry. If there’s smoke or a blaze, please leave your home immediately.
  3. Don’t forget your phone. These days, almost all people take their cell phones at all times, but you may neglect to grab it during an urgent situation. Try to remember it. You’ll have the chance to stay in touch with your monitoring specialists and get updates through your home security app.

Work With Your 24/7 Monitoring Agents

The moment your home alarm system in Brooklyn goes off, your 24/7 monitoring experts will spring to action. Their first move is to confirm your alarm, and that means communicating with you. The guideline they follow is based on the kind of emergency. For example, when a medical emergency occurs, one attempt will be made to contact you before first responders are dispatched. In the event of a burglary alarm - the most common kind of alarm - a monitoring professional will follow these steps to contact you:

  • An effort will be made to communicate with you using the touchscreen interface. You will generally be asked for a passcode.
  • If that effort isn’t successful, a call is made to your primary contact number.
  • An alternate number or first emergency contact is attempted next.
  • If you still can’t be reached, nearby police officers are sent.
  • Your monitoring professionals will attempt to reach you again after authorities are notified.

If you're not in a position to interact with monitoring agents, don't worry. Assistance will still be sent even if you're not available to verify the emergency.

Get prepared for any situation with a Vivint home alarm system in Brooklyn

Be prepared for any emergency with a state-of-the-art home alarm system in Brooklyn from Vivint. Dial (929) 552-2194 to begin the customization of your property’s security today.